Human resource factors on customer satisfaction in emergency call centers of power distribution companies
The present study aimed to explore the human factors associated with employees shaping customer satisfaction in the field of emergency call centers of power distribution companies. The literature was reviewed in a range of different disciplines including quality of service, human resource management...
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| Publicado en: | Apuntes Universitarios |
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| Autores principales: | , , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2020
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| Materias: | |
| Acceso en línea: | Ver en el sistema de origen |
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