Emotional intelligence as an effective tool for improving job performance in public officials: A review
The purpose of this research was to gather information on studies developed on emotional intelligence as an effective tool for improving work performance in employees serving in an organization. A search was carried out in the Scopus and ScienceDirect databases, and 18 original articles were selecte...
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| Publicado en: | Apuntes Universitarios |
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| Autores principales: | , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2022
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| Materias: | |
| Acceso en línea: | Ver en el sistema de origen |
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| Sumario: | The purpose of this research was to gather information on studies developed on emotional intelligence as an effective tool for improving work performance in employees serving in an organization. A search was carried out in the Scopus and ScienceDirect databases, and 18 original articles were selected, which were published within the last six years. The results show that emotional intelligence applied as a strategic tool improves the performance of workers in the positions they hold; in addition, several studies show a positive relationship between emotional intelligence and job performance. Finally, it is concluded that emotional intelligence has positioned itself as one of the most indispensable elements within the work environment, since it not only keeps the personnel motivated, but also improves the work environment and enables the employee to interact healthily with the members of the organization. |
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| ISSN: | 2304-0335 2225-7136 |