Emotional intelligence as an effective tool for improving job performance in public officials: A review
The purpose of this research was to gather information on studies developed on emotional intelligence as an effective tool for improving work performance in employees serving in an organization. A search was carried out in the Scopus and ScienceDirect databases, and 18 original articles were selecte...
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| Publicado en: | Apuntes Universitarios |
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| Autores principales: | , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2022
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| _version_ | 1881695036101361664 |
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| author | Diaz Ortiz, Elvia Margarita Chávarry Ysla, Patricia del Rocio |
| author_browse | Chávarry Ysla, Patricia del Rocio Diaz Ortiz, Elvia Margarita |
| author_facet | Diaz Ortiz, Elvia Margarita Chávarry Ysla, Patricia del Rocio |
| author_sort | Diaz Ortiz, Elvia Margarita |
| collection | Revistas |
| container_title | Apuntes Universitarios |
| description | The purpose of this research was to gather information on studies developed on emotional intelligence as an effective tool for improving work performance in employees serving in an organization. A search was carried out in the Scopus and ScienceDirect databases, and 18 original articles were selected, which were published within the last six years. The results show that emotional intelligence applied as a strategic tool improves the performance of workers in the positions they hold; in addition, several studies show a positive relationship between emotional intelligence and job performance. Finally, it is concluded that emotional intelligence has positioned itself as one of the most indispensable elements within the work environment, since it not only keeps the personnel motivated, but also improves the work environment and enables the employee to interact healthily with the members of the organization. |
| format | Online |
| id | oai:ojs2.apuntesuniversitarios.upeu.edu.pe:article/1035 |
| institution | UPeU |
| issn | 2304-0335 2225-7136 |
| language | Spanish |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | Universidad Peruana Unión |
| publisherStr | Universidad Peruana Unión |
| record_format | ojs |
| revista_str_mv | Apuntes Universitarios |
| spelling | oai:ojs2.apuntesuniversitarios.upeu.edu.pe:article/10352022-02-11T20:32:33Z Emotional intelligence as an effective tool for improving job performance in public officials: A review Inteligencia emocional como herramienta eficaz para la mejora del desempeño laboral en funcionarios públicos: Una revisión Diaz Ortiz, Elvia Margarita Chávarry Ysla, Patricia del Rocio emotional intelligence; job performance; job stress; coping strategies; public servant. inteligencia emocional; desempeño laboral; estrés laboral; estrategias de afrontamiento; servidor público. The purpose of this research was to gather information on studies developed on emotional intelligence as an effective tool for improving work performance in employees serving in an organization. A search was carried out in the Scopus and ScienceDirect databases, and 18 original articles were selected, which were published within the last six years. The results show that emotional intelligence applied as a strategic tool improves the performance of workers in the positions they hold; in addition, several studies show a positive relationship between emotional intelligence and job performance. Finally, it is concluded that emotional intelligence has positioned itself as one of the most indispensable elements within the work environment, since it not only keeps the personnel motivated, but also improves the work environment and enables the employee to interact healthily with the members of the organization. La presente investigación tuvo por objetivo recopilar información en estudios desarrollados sobre la inteligencia emocional como herramienta eficaz para la mejora del desempeño laboral en funcionarios que prestan servicios en una organización. Se realizó una búsqueda en la base de datos de Scopus y ScienceDirect, y se seleccionaron 18 artículos originales, cuya antigüedad de publicación resulta de hace seis años. Los resultados ponen en evidencia que la inteligencia emocional aplicada como herramienta estratégica mejora el desempeño de los trabajadores dentro de los cargos que poseen; además, diversos estudios muestran una relación positiva entre inteligencia emocional y desempeño laboral. Finalmente, se concluye que la inteligencia emocional se ha posicionado como uno de los elementos más indispensables dentro del entorno laboral, pues no solo permite mantener motivado al personal, sino también mejora el clima laboral y faculta al funcionario interactuar saludablemente con los miembros la organización. Universidad Peruana Unión 2022-01-31 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/1035 10.17162/au.v12i2.1035 Apuntes Universitarios; Vol. 12 Núm. 2 (2022): Revista de Investigación Apuntes Universitarios; 97-113 2304-0335 2225-7136 10.17162/au.v12i2 spa https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/1035/879 Derechos de autor 2022 Elvia Margarita Diaz Ortiz, Patricia del Rocio Chávarry Ysla https://creativecommons.org/licenses/by/4.0 |
| spellingShingle | emotional intelligence; job performance; job stress; coping strategies; public servant. inteligencia emocional; desempeño laboral; estrés laboral; estrategias de afrontamiento; servidor público. Diaz Ortiz, Elvia Margarita Chávarry Ysla, Patricia del Rocio Emotional intelligence as an effective tool for improving job performance in public officials: A review |
| title | Emotional intelligence as an effective tool for improving job performance in public officials: A review |
| title_alt | Inteligencia emocional como herramienta eficaz para la mejora del desempeño laboral en funcionarios públicos: Una revisión |
| title_full | Emotional intelligence as an effective tool for improving job performance in public officials: A review |
| title_fullStr | Emotional intelligence as an effective tool for improving job performance in public officials: A review |
| title_full_unstemmed | Emotional intelligence as an effective tool for improving job performance in public officials: A review |
| title_short | Emotional intelligence as an effective tool for improving job performance in public officials: A review |
| title_sort | emotional intelligence as an effective tool for improving job performance in public officials a review |
| topic | emotional intelligence; job performance; job stress; coping strategies; public servant. inteligencia emocional; desempeño laboral; estrés laboral; estrategias de afrontamiento; servidor público. |
| topic_facet | emotional intelligence; job performance; job stress; coping strategies; public servant. inteligencia emocional; desempeño laboral; estrés laboral; estrategias de afrontamiento; servidor público. |
| url | https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/1035 |
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