From service quality to loyalty: The role of satisfaction in international students in South America

In higher education, quality of service has been recognized as an essential element for achieving student satisfaction and loyalty. This study analyzed the influence of service quality on the satisfaction and loyalty of 140 international students from 26 countries, from three South American universi...

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Autores principales: Jazmin Inaguazo, Dania Chavez, Carlos Machaca, José Eber Paz Vílchez, Carlos Marín, Harold Mendivelso Carrillo
Formato: Artículo
Lenguaje:inglés
Publicado: 2026
Materias:
service quality
SERVQUAL
student satisfaction
institutional loyalty
international students
higher education
mediating effect of satisfaction
internationalization of higher education
Customer Service Quality and Loyalty
International Student and Expatriate Challenges
Educational Outcomes and Influences
Acceso en línea:Enlace permanente (DOI o Handle)
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