Nivel de madurez de los procesos de la gestión de servicios en base a BPM
Companies at global level, use to suffer a higher dependency on information technology,\nnot just for operational maintenance of level of organization levels, but\nalso for increasing the business worth through use of data and specially through\nanalysis and optimizing its processes. The methodology...
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| Autores principales: | , |
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| Formato: | Artículo |
| Lenguaje: | español |
| Publicado: |
2013
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| Materias: | |
| Acceso en línea: | Enlace permanente (DOI o Handle) |
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| _version_ | 1881700428747374592 |
|---|---|
| author | Joseph Cruz Daniel Lévano |
| author_browse | Daniel Lévano Joseph Cruz |
| author_facet | Joseph Cruz Daniel Lévano |
| author_sort | Joseph Cruz |
| collection | Producción científica |
| description | Companies at global level, use to suffer a higher dependency on information technology,\nnot just for operational maintenance of level of organization levels, but\nalso for increasing the business worth through use of data and specially through\nanalysis and optimizing its processes. The methodology Business Process Management\n(BPM) when combining with the good practices proposed by Information\nTechnology Infrastructure Library (ITIL), it gets the opportunity to increase the\nvalue of any company through processes improvement and adjustment from a\nbetter and agile view, stronger with the ability to adapt to adjustments, allowing\nthe organizations to aim their processes to the customer. |
| format | Article |
| id | openalex:W2025177026 |
| institution | UPeU |
| language | Spanish |
| publishDate | 2013 |
| publishDateRange | 2013 |
| publishDateSort | 2013 |
| record_format | dspace |
| spelling | openalex:W2025177026Nivel de madurez de los procesos de la gestión de servicios en base a BPMJoseph CruzDaniel Lévanobusiness process managementIT service managementmaturity levelsITILprocess improvementprocess automationorganizational agilitycustomer-oriented processesBusiness Process Modeling and AnalysisInformation Technology Governance and StrategyManagement Systems and Quality ImprovementCompanies at global level, use to suffer a higher dependency on information technology,\nnot just for operational maintenance of level of organization levels, but\nalso for increasing the business worth through use of data and specially through\nanalysis and optimizing its processes. The methodology Business Process Management\n(BPM) when combining with the good practices proposed by Information\nTechnology Infrastructure Library (ITIL), it gets the opportunity to increase the\nvalue of any company through processes improvement and adjustment from a\nbetter and agile view, stronger with the ability to adapt to adjustments, allowing\nthe organizations to aim their processes to the customer.Articlehttps://doi.org/10.17162/11W2025177026esApuntes Universitarios2225-71362304-03352013-04-29 |
| spellingShingle | business process management IT service management maturity levels ITIL process improvement process automation organizational agility customer-oriented processes Business Process Modeling and Analysis Information Technology Governance and Strategy Management Systems and Quality Improvement Joseph Cruz Daniel Lévano Nivel de madurez de los procesos de la gestión de servicios en base a BPM |
| title | Nivel de madurez de los procesos de la gestión de servicios en base a BPM |
| title_full | Nivel de madurez de los procesos de la gestión de servicios en base a BPM |
| title_fullStr | Nivel de madurez de los procesos de la gestión de servicios en base a BPM |
| title_full_unstemmed | Nivel de madurez de los procesos de la gestión de servicios en base a BPM |
| title_short | Nivel de madurez de los procesos de la gestión de servicios en base a BPM |
| title_sort | nivel de madurez de los procesos de la gestion de servicios en base a bpm |
| topic | business process management IT service management maturity levels ITIL process improvement process automation organizational agility customer-oriented processes Business Process Modeling and Analysis Information Technology Governance and Strategy Management Systems and Quality Improvement |
| topic_facet | business process management IT service management maturity levels ITIL process improvement process automation organizational agility customer-oriented processes Business Process Modeling and Analysis Information Technology Governance and Strategy Management Systems and Quality Improvement |
| url | https://doi.org/10.17162/11 |
| work_keys_str_mv | AT josephcruz niveldemadurezdelosprocesosdelagestiondeserviciosenbaseabpm AT daniellevano niveldemadurezdelosprocesosdelagestiondeserviciosenbaseabpm |