Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016
The intention of the present investigation sought to determine the existing relationship between the level of training of the human capital and the quality of service perceived in the businessmen of the SMES of the Mall Plaza Josfel, in Tie Vitarte. The investigation is developed under the not exper...
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| Publicado en: | Revista de Investigación Valor Agregado |
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| Autores principales: | , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
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Universidad Peruana Unión
2020
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| _version_ | 1881695120066084864 |
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| author | Ñahui Gutiérrez, Yuliana Margot Villoslada Romero, Kelly Maricet |
| author_browse | Villoslada Romero, Kelly Maricet Ñahui Gutiérrez, Yuliana Margot |
| author_facet | Ñahui Gutiérrez, Yuliana Margot Villoslada Romero, Kelly Maricet |
| author_sort | Ñahui Gutiérrez, Yuliana Margot |
| collection | Revistas |
| container_title | Revista de Investigación Valor Agregado |
| description | The intention of the present investigation sought to determine the existing relationship between the level of training of the human capital and the quality of service perceived in the businessmen of the SMES of the Mall Plaza Josfel, in Tie Vitarte. The investigation is developed under the not experimental transactional design, with descriptive study and correlational, taking as an independent variable the level of training of the human capital and as a variable dependent on the quality of service. There took part 306 businessmen, sample calculated of a population of 1500. According to the results, one determined that there exists a positive relation (169.602) significant (p-value 0.000) between the level of training of the human capital and quality of service. Of equal way, there exists positive relation (297.967) significant (p-value 0.000) between the level of training of the human capital and the attention in time of order. Also, there exists a positive relation (134.655) significant (p-value 0.000) between the level of training of the human capital and the good treatment to the client. Finally, there exists relation (238.980) significant (p-value 0.000) between the level of training of the human capital and the opportune delivery of the order. In conclusion, the level of training of the human capital relates favorably to the quality of service, as well as to the attention in time of order, good treatment to the client, opportune delivery of the order in the businessmen of the SMES of the mall Plaza Josfel. |
| format | Online |
| id | oai:riva.upeu.edu.pe:article/1266 |
| institution | UPeU |
| issn | 2413-5836 2410-1168 |
| language | Spanish |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Universidad Peruana Unión |
| publisherStr | Universidad Peruana Unión |
| record_format | ojs |
| revista_str_mv | Revista de Investigación Valor Agregado |
| spelling | oai:riva.upeu.edu.pe:article/12662020-10-22T21:53:51Z Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 Nivel de capacitación del capital humano y la calidad de servicio en los empresarios de las PYMES del centro comercial Plaza Josfel, en la localidad de Ate Vitarte, en el periodo 2016 Ñahui Gutiérrez, Yuliana Margot Villoslada Romero, Kelly Maricet Capital humano, calidad de servicio, capacitación Human capital, quality of service, training The intention of the present investigation sought to determine the existing relationship between the level of training of the human capital and the quality of service perceived in the businessmen of the SMES of the Mall Plaza Josfel, in Tie Vitarte. The investigation is developed under the not experimental transactional design, with descriptive study and correlational, taking as an independent variable the level of training of the human capital and as a variable dependent on the quality of service. There took part 306 businessmen, sample calculated of a population of 1500. According to the results, one determined that there exists a positive relation (169.602) significant (p-value 0.000) between the level of training of the human capital and quality of service. Of equal way, there exists positive relation (297.967) significant (p-value 0.000) between the level of training of the human capital and the attention in time of order. Also, there exists a positive relation (134.655) significant (p-value 0.000) between the level of training of the human capital and the good treatment to the client. Finally, there exists relation (238.980) significant (p-value 0.000) between the level of training of the human capital and the opportune delivery of the order. In conclusion, the level of training of the human capital relates favorably to the quality of service, as well as to the attention in time of order, good treatment to the client, opportune delivery of the order in the businessmen of the SMES of the mall Plaza Josfel. El propósito de la presente investigación buscó determinar la relación existente entre el nivel de capacitación del capital humano y la calidad de servicio percibida en los empresarios de las PYMES del centro comercial Plaza Josfel, en Ate Vitarte. La investigación está desarrollada bajo el diseño no experimental transaccional, con estudio descriptivo y correlacional, teniendo como variable independiente el nivel de capacitación del capital humano y como variable dependiente la calidad de servicio. Participaron 306 empresarios, muestra calculada de una población de 1500. Según los resultados se determinó que existe relación positiva (169.602) significativa (p valor 0.000) entre el nivel de capacitación del capital humano y calidad de servicio. De igual modo existe relación positiva (297.967) significativa (p valor 0.000) entre el nivel de capacitación del capital humano y la atención a tiempo de pedido. También existe relación positiva (134.655) significativa (p valor 0.000) entre el nivel de capacitación del capital humano y el buen trato al cliente. Por último, existe relación (238.980) significativa (p valor 0.000) entre el nivel de capacitación del capital humano y la entrega oportuna de pedido. En conclusión, el nivel de capacitación del capital humano se relaciona favorablemente con la calidad de servicio, así como con la atención a tiempo de pedido, buen trato al cliente, entrega oportuna del pedido, en los empresarios de las PYMES del centro comercial Plaza Josfel. Universidad Peruana Unión 2020-03-03 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://riva.upeu.edu.pe/index.php/ri_va/article/view/1266 10.17162/riva.v3i1.1266 Revista de Investigación Valor Agregado; Vol. 3 Núm. 1 (2016): Revista Científica Valor Agregado; 67 - 74 2413-5836 2410-1168 spa https://riva.upeu.edu.pe/index.php/ri_va/article/view/1266/1609 Derechos de autor 2020 Revista de Investigación Valor Agregado |
| spellingShingle | Capital humano, calidad de servicio, capacitación Human capital, quality of service, training Ñahui Gutiérrez, Yuliana Margot Villoslada Romero, Kelly Maricet Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 |
| title | Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 |
| title_alt | Nivel de capacitación del capital humano y la calidad de servicio en los empresarios de las PYMES del centro comercial Plaza Josfel, en la localidad de Ate Vitarte, en el periodo 2016 |
| title_full | Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 |
| title_fullStr | Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 |
| title_full_unstemmed | Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 |
| title_short | Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016 |
| title_sort | level of training of the human capital and the quality of service in the businessmen of the smes of the mall plaza josfel in the locality ate vitarte in the period 2016 |
| topic | Capital humano, calidad de servicio, capacitación Human capital, quality of service, training |
| topic_facet | Capital humano, calidad de servicio, capacitación Human capital, quality of service, training |
| url | https://riva.upeu.edu.pe/index.php/ri_va/article/view/1266 |
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