Level of training of the human capital and the quality of service in the businessmen of the SMES of the mall Plaza Josfel, in the locality Ate Vitarte, in the period 2016
The intention of the present investigation sought to determine the existing relationship between the level of training of the human capital and the quality of service perceived in the businessmen of the SMES of the Mall Plaza Josfel, in Tie Vitarte. The investigation is developed under the not exper...
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| Publicado en: | Revista de Investigación Valor Agregado |
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| Autores principales: | , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2020
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| Materias: | |
| Acceso en línea: | Ver en el sistema de origen |
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| Sumario: | The intention of the present investigation sought to determine the existing relationship between the level of training of the human capital and the quality of service perceived in the businessmen of the SMES of the Mall Plaza Josfel, in Tie Vitarte. The investigation is developed under the not experimental transactional design, with descriptive study and correlational, taking as an independent variable the level of training of the human capital and as a variable dependent on the quality of service. There took part 306 businessmen, sample calculated of a population of 1500. According to the results, one determined that there exists a positive relation (169.602) significant (p-value 0.000) between the level of training of the human capital and quality of service. Of equal way, there exists positive relation (297.967) significant (p-value 0.000) between the level of training of the human capital and the attention in time of order. Also, there exists a positive relation (134.655) significant (p-value 0.000) between the level of training of the human capital and the good treatment to the client. Finally, there exists relation (238.980) significant (p-value 0.000) between the level of training of the human capital and the opportune delivery of the order. In conclusion, the level of training of the human capital relates favorably to the quality of service, as well as to the attention in time of order, good treatment to the client, opportune delivery of the order in the businessmen of the SMES of the mall Plaza Josfel. |
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| ISSN: | 2413-5836 2410-1168 |