Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model
Telecommunications companies manage the digital backbone of the global economy; however, it remains unclear which dimensions of IT governance truly determine their operational success. Therefore, this study aimed to analyze the determining dimensions of IT governance in telecommunications companies...
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| Formato: | Artículo |
| Lenguaje: | inglés |
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2026
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| author | Miguel Angel Chapoñán Adanaqué Enoc Josías Salvador Escudero Jhonny Ivan Millones Liza Esteban Tocto-Cano Jesús Alfredo Apaza-Cáceres |
| author_browse | Enoc Josías Salvador Escudero Esteban Tocto-Cano Jesús Alfredo Apaza-Cáceres Jhonny Ivan Millones Liza Miguel Angel Chapoñán Adanaqué |
| author_facet | Miguel Angel Chapoñán Adanaqué Enoc Josías Salvador Escudero Jhonny Ivan Millones Liza Esteban Tocto-Cano Jesús Alfredo Apaza-Cáceres |
| author_sort | Miguel Angel Chapoñán Adanaqué |
| collection | Producción científica |
| description | Telecommunications companies manage the digital backbone of the global economy; however, it remains unclear which dimensions of IT governance truly determine their operational success. Therefore, this study aimed to analyze the determining dimensions of IT governance in telecommunications companies operating under the COBIT 2019 framework. Using a quantitative approach, a survey was administered to 241 IT professionals. The results of the regression analysis using Structural Equation Modeling (SEM) reveal that the significant predictors of IT Governance (GOV IT) are, first, Performance (PE), which emerges as the most robust predictor of the model (β = 0.329), followed by Responsibility (RS) with a considerable effect (β = 0.266). Third, Compliance (CO) shows a moderate-to-high effect (β = 0.256), while Human Behavior (HB) exhibits a moderate effect (β = 0.188). Finally, the predictor with the least predictive power is Strategy (ST) (β = 0.083). These findings suggest that technical (performance), ethical (responsibility), regulatory (compliance), and behavioral (human behavior) factors exert a significant and determining influence on the effectiveness of IT Governance in organizations. Thus, it is concluded that telecommunications companies can build an essential foundation through performance and strategic alignment, thereby driving continuous digital transformation. |
| format | Article |
| id | openalex:W7211968989 |
| institution | UPeU |
| language | English |
| publishDate | 2026 |
| publishDateRange | 2026 |
| publishDateSort | 2026 |
| record_format | dspace |
| spelling | openalex:W7211968989Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural modelMiguel Angel Chapoñán AdanaquéEnoc Josías Salvador EscuderoJhonny Ivan Millones LizaEsteban Tocto-CanoJesús Alfredo Apaza-CáceresIT governancetelecommunications companiesCOBIT 2019performanceresponsibilitycompliancehuman behaviorstrategic alignmentdigital transformationIT professionalsInformation Technology Governance and StrategyInformation Systems Education and Curriculum DevelopmentOutsourcing and Supply Chain ManagementTelecommunications companies manage the digital backbone of the global economy; however, it remains unclear which dimensions of IT governance truly determine their operational success. Therefore, this study aimed to analyze the determining dimensions of IT governance in telecommunications companies operating under the COBIT 2019 framework. Using a quantitative approach, a survey was administered to 241 IT professionals. The results of the regression analysis using Structural Equation Modeling (SEM) reveal that the significant predictors of IT Governance (GOV IT) are, first, Performance (PE), which emerges as the most robust predictor of the model (β = 0.329), followed by Responsibility (RS) with a considerable effect (β = 0.266). Third, Compliance (CO) shows a moderate-to-high effect (β = 0.256), while Human Behavior (HB) exhibits a moderate effect (β = 0.188). Finally, the predictor with the least predictive power is Strategy (ST) (β = 0.083). These findings suggest that technical (performance), ethical (responsibility), regulatory (compliance), and behavioral (human behavior) factors exert a significant and determining influence on the effectiveness of IT Governance in organizations. Thus, it is concluded that telecommunications companies can build an essential foundation through performance and strategic alignment, thereby driving continuous digital transformation.Articlehttps://doi.org/10.5267/j.ijdns.2026.4.027W7211968989enInternational Journal of Data and Network Science2561-81482561-81562026-01-01 |
| spellingShingle | IT governance telecommunications companies COBIT 2019 performance responsibility compliance human behavior strategic alignment digital transformation IT professionals Information Technology Governance and Strategy Information Systems Education and Curriculum Development Outsourcing and Supply Chain Management Miguel Angel Chapoñán Adanaqué Enoc Josías Salvador Escudero Jhonny Ivan Millones Liza Esteban Tocto-Cano Jesús Alfredo Apaza-Cáceres Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model |
| title | Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model |
| title_full | Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model |
| title_fullStr | Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model |
| title_full_unstemmed | Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model |
| title_short | Analysis of the determining dimensions of IT governance in telecommunications companies under the COBIT 2019 framework: A structural model |
| title_sort | analysis of the determining dimensions of it governance in telecommunications companies under the cobit 2019 framework a structural model |
| topic | IT governance telecommunications companies COBIT 2019 performance responsibility compliance human behavior strategic alignment digital transformation IT professionals Information Technology Governance and Strategy Information Systems Education and Curriculum Development Outsourcing and Supply Chain Management |
| topic_facet | IT governance telecommunications companies COBIT 2019 performance responsibility compliance human behavior strategic alignment digital transformation IT professionals Information Technology Governance and Strategy Information Systems Education and Curriculum Development Outsourcing and Supply Chain Management |
| url | https://doi.org/10.5267/j.ijdns.2026.4.027 |
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