Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima
The current study had the purpose of determining the relationship that exists between administrative management and user satisfaction of teleconsultation in a FEBAN Polyclinic in Lima, 2022. The quantitative approach and correlational, non-experimental design, applied to a study population where A t...
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| Formato: | Artículo |
| Lenguaje: | inglés |
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2024
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| Acceso en línea: | Enlace permanente (DOI o Handle) Descargar el archivo |
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| _version_ | 1881700473166102528 |
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| author | Carlos Enrique Hugo Soto Edgar Aleksej Vega Lizarme |
| author_browse | Carlos Enrique Hugo Soto Edgar Aleksej Vega Lizarme |
| author_facet | Carlos Enrique Hugo Soto Edgar Aleksej Vega Lizarme |
| author_sort | Carlos Enrique Hugo Soto |
| collection | Producción científica |
| description | The current study had the purpose of determining the relationship that exists between administrative management and user satisfaction of teleconsultation in a FEBAN Polyclinic in Lima, 2022. The quantitative approach and correlational, non-experimental design, applied to a study population where A total of 150 users participated. Likewise, the instrument used to evaluate the Administrative Management dimension, the instrument prepared by Fenco (2021) entitled: "Administrative Management Questionnaire", the same one that was submitted to validation, obtaining a reliability by Cronbach's Alpha of 0.948, has been chosen. and the instrument used to evaluate the user satisfaction variable was developed by Fenco (2021). A reliability of .975 was reached in Cronbach's Alpha, which shows stability to be able to be applied to the population of this study. It was concluded that there is a statistically significant relationship with the administrative management and the satisfaction of the teleconsultation user and the result of a moderate, positive and direct correlation and a (rho) of 0.580 and a significance value of less than 5%. |
| format | Article |
| id | openalex:W4400101556 |
| institution | UPeU |
| language | English |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
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| spelling | openalex:W4400101556Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in LimaCarlos Enrique Hugo SotoEdgar Aleksej Vega Lizarmeadministrative managementuser satisfactionteleconsultationpolyclinicshealth service qualityquestionnaire validationhealth information systemsTelemedicine and Telehealth ImplementationPatient Satisfaction in HealthcareHealthcare Quality and SatisfactionThe current study had the purpose of determining the relationship that exists between administrative management and user satisfaction of teleconsultation in a FEBAN Polyclinic in Lima, 2022. The quantitative approach and correlational, non-experimental design, applied to a study population where A total of 150 users participated. Likewise, the instrument used to evaluate the Administrative Management dimension, the instrument prepared by Fenco (2021) entitled: "Administrative Management Questionnaire", the same one that was submitted to validation, obtaining a reliability by Cronbach's Alpha of 0.948, has been chosen. and the instrument used to evaluate the user satisfaction variable was developed by Fenco (2021). A reliability of .975 was reached in Cronbach's Alpha, which shows stability to be able to be applied to the population of this study. It was concluded that there is a statistically significant relationship with the administrative management and the satisfaction of the teleconsultation user and the result of a moderate, positive and direct correlation and a (rho) of 0.580 and a significance value of less than 5%.Articlehttps://doi.org/10.56294/piii2024217https://proceedings.ageditor.ar/index.php/piii/article/download/198/21W4400101556enSCT Proceedings in Interdisciplinary Insights and Innovations.3008-90852024-04-07 |
| spellingShingle | administrative management user satisfaction teleconsultation polyclinics health service quality questionnaire validation health information systems Telemedicine and Telehealth Implementation Patient Satisfaction in Healthcare Healthcare Quality and Satisfaction Carlos Enrique Hugo Soto Edgar Aleksej Vega Lizarme Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima |
| title | Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima |
| title_full | Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima |
| title_fullStr | Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima |
| title_full_unstemmed | Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima |
| title_short | Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima |
| title_sort | administrative management and user satisfaction of tele consultation in a feban polyclinic in lima |
| topic | administrative management user satisfaction teleconsultation polyclinics health service quality questionnaire validation health information systems Telemedicine and Telehealth Implementation Patient Satisfaction in Healthcare Healthcare Quality and Satisfaction |
| topic_facet | administrative management user satisfaction teleconsultation polyclinics health service quality questionnaire validation health information systems Telemedicine and Telehealth Implementation Patient Satisfaction in Healthcare Healthcare Quality and Satisfaction |
| url | https://doi.org/10.56294/piii2024217 https://proceedings.ageditor.ar/index.php/piii/article/download/198/21 |
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