Valoración de la calidad del servicio educativo en instituciones educativas privadas
The objective of this research project was to evaluate the quality of private school education in the Chaclacayo District of Lima. The study was performed with a qualitative, descriptive methodology. The quality of education at five private high schools was assessed using a sample of 209 participant...
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| Formato: | Artículo |
| Lenguaje: | español |
| Publicado: |
2020
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| Acceso en línea: | Enlace permanente (DOI o Handle) Descargar el archivo |
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| _version_ | 1881700450505326592 |
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| author | Rosa Katherine Cueto Huayascachi Luis Alberto Geraldo Campos Pedro Leonardo Tito Huamaní |
| author_browse | Luis Alberto Geraldo Campos Pedro Leonardo Tito Huamaní Rosa Katherine Cueto Huayascachi |
| author_facet | Rosa Katherine Cueto Huayascachi Luis Alberto Geraldo Campos Pedro Leonardo Tito Huamaní |
| author_sort | Rosa Katherine Cueto Huayascachi |
| collection | Producción científica |
| description | The objective of this research project was to evaluate the quality of private school education in the Chaclacayo District of Lima. The study was performed with a qualitative, descriptive methodology. The quality of education at five private high schools was assessed using a sample of 209 participants, including students, teachers and parents. Three questionnaires were applied: the first with 108 questions for students, the second with 121 questions for teachers, and the third with 83 questions for parents. Results showed that the level of education at these schools was found to be “medium quality”, according to the assessed criteria: customer satisfaction (50.23%), educational leadership (51.37%), strategic planning applied to education (48.30%), human talent satisfaction (51.67%), human talent management (48.15%), teaching methods and processes (51.13%), impact on society (52.80%), educational outcomes (50.17%) and educational resources (47.93%). In conclusion, the quality of high school private education in the Chaclacayo District is found to be at a medium level, represented by a score of 50.93%, according to the average perceptions of the external customers (students and parents), as well as internal customers (teachers). |
| format | Article |
| id | openalex:W4251071960 |
| institution | UPeU |
| language | Spanish |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| record_format | dspace |
| spelling | openalex:W4251071960Valoración de la calidad del servicio educativo en instituciones educativas privadasRosa Katherine Cueto HuayascachiLuis Alberto Geraldo CamposPedro Leonardo Tito Huamaníeducational qualityprivate schoolshigh schoolscustomer satisfactioneducational leadershipstrategic planning in educationtalent managementteaching methodseducational outcomesteaching materialsstakeholder perspectivesManagement and Performance EvaluationEducation and Teacher TrainingEducational Outcomes and InfluencesThe objective of this research project was to evaluate the quality of private school education in the Chaclacayo District of Lima. The study was performed with a qualitative, descriptive methodology. The quality of education at five private high schools was assessed using a sample of 209 participants, including students, teachers and parents. Three questionnaires were applied: the first with 108 questions for students, the second with 121 questions for teachers, and the third with 83 questions for parents. Results showed that the level of education at these schools was found to be “medium quality”, according to the assessed criteria: customer satisfaction (50.23%), educational leadership (51.37%), strategic planning applied to education (48.30%), human talent satisfaction (51.67%), human talent management (48.15%), teaching methods and processes (51.13%), impact on society (52.80%), educational outcomes (50.17%) and educational resources (47.93%). In conclusion, the quality of high school private education in the Chaclacayo District is found to be at a medium level, represented by a score of 50.93%, according to the average perceptions of the external customers (students and parents), as well as internal customers (teachers).Articlehttps://doi.org/10.15381/idata.v23i1.17178https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/download/17178/15872W4251071960esIndustrial Data1560-91461810-99932020-10-15 |
| spellingShingle | educational quality private schools high schools customer satisfaction educational leadership strategic planning in education talent management teaching methods educational outcomes teaching materials stakeholder perspectives Management and Performance Evaluation Education and Teacher Training Educational Outcomes and Influences Rosa Katherine Cueto Huayascachi Luis Alberto Geraldo Campos Pedro Leonardo Tito Huamaní Valoración de la calidad del servicio educativo en instituciones educativas privadas |
| title | Valoración de la calidad del servicio educativo en instituciones educativas privadas |
| title_full | Valoración de la calidad del servicio educativo en instituciones educativas privadas |
| title_fullStr | Valoración de la calidad del servicio educativo en instituciones educativas privadas |
| title_full_unstemmed | Valoración de la calidad del servicio educativo en instituciones educativas privadas |
| title_short | Valoración de la calidad del servicio educativo en instituciones educativas privadas |
| title_sort | valoracion de la calidad del servicio educativo en instituciones educativas privadas |
| topic | educational quality private schools high schools customer satisfaction educational leadership strategic planning in education talent management teaching methods educational outcomes teaching materials stakeholder perspectives Management and Performance Evaluation Education and Teacher Training Educational Outcomes and Influences |
| topic_facet | educational quality private schools high schools customer satisfaction educational leadership strategic planning in education talent management teaching methods educational outcomes teaching materials stakeholder perspectives Management and Performance Evaluation Education and Teacher Training Educational Outcomes and Influences |
| url | https://doi.org/10.15381/idata.v23i1.17178 https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/download/17178/15872 |
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