Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017
The objective of this research is to determine the relationship that exists between the quality of the service of the university residences and the satisfaction of the internal students of the Universidad Peruana Unión in Lima, 2017. The research is descriptive, correlational, and not experimental o...
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| Publicado en: | Revista de Investigación Valor Agregado |
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| Autor principal: | |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2020
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| Materias: | |
| Acceso en línea: | Ver en el sistema de origen |
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| _version_ | 1881695122437963776 |
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| author | Carrera Fernández, Mirla |
| author_browse | Carrera Fernández, Mirla |
| author_facet | Carrera Fernández, Mirla |
| author_sort | Carrera Fernández, Mirla |
| collection | Revistas |
| container_title | Revista de Investigación Valor Agregado |
| description | The objective of this research is to determine the relationship that exists between the quality of the service of the university residences and the satisfaction of the internal students of the Universidad Peruana Unión in Lima, 2017. The research is descriptive, correlational, and not experimental of transversal design. Servqual was used to measure the quality of the service and an instrument based on Kotler's satisfaction elements was used to measure satisfaction. The sample is 225 internal students belonging to the residences of the Universidad Peruana Unión in Lima. To determine the correlation, Spearman's Rho correlation coefficient was used. The results showed a p-value (Sig.) of 0.000 and a correlation coefficient of 0.778. Therefore it was concluded that there is a significant and strong relationship between the quality of the service of the university residences and the satisfaction of the internal students of the Universidad Peruana Unión in Lima. |
| format | Online |
| id | oai:riva.upeu.edu.pe:article/1290 |
| institution | UPeU |
| issn | 2413-5836 2410-1168 |
| language | Spanish |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Universidad Peruana Unión |
| publisherStr | Universidad Peruana Unión |
| record_format | ojs |
| revista_str_mv | Revista de Investigación Valor Agregado |
| spelling | oai:riva.upeu.edu.pe:article/12902020-12-15T15:15:45Z Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 Calidad del servicio de las residencias universitarias y la satisfacción de los estudiantes internos de la Universidad Peruana Unión sede Lima, 2017 Carrera Fernández, Mirla Calidad, servicio, satisfacción Quality, service, satisfaction The objective of this research is to determine the relationship that exists between the quality of the service of the university residences and the satisfaction of the internal students of the Universidad Peruana Unión in Lima, 2017. The research is descriptive, correlational, and not experimental of transversal design. Servqual was used to measure the quality of the service and an instrument based on Kotler's satisfaction elements was used to measure satisfaction. The sample is 225 internal students belonging to the residences of the Universidad Peruana Unión in Lima. To determine the correlation, Spearman's Rho correlation coefficient was used. The results showed a p-value (Sig.) of 0.000 and a correlation coefficient of 0.778. Therefore it was concluded that there is a significant and strong relationship between the quality of the service of the university residences and the satisfaction of the internal students of the Universidad Peruana Unión in Lima. El objetivo de esta investigación es determinar la relación que existe entre la calidad del servicio de las residencias universitarias y la satisfacción de los estudiantes internos de la Universidad Peruana Unión sede Lima, 2017. La investigación es descriptiva, correlacional, no experimental de diseño transversal. Para medir la calidad del servicio se utilizó el servqual y para medir la satisfacción se utilizó un instrumento basado en los elementos de satisfacción de Kotler. La muestra es de 225 estudiantes internos pertenecientes a las residencias de la Universidad Peruana Unión sede Lima. Para determinar la correlación se utilizó el coeficiente de correlación Rho de Spearman. Los resultados mostraron un p-valor (Sig.) de 0,000 y un coeficiente de correlación de 0.778. Por lo tanto, se concluyó que existe relación estadísticamente significativa y fuerte entre la calidad del servicio de las residencias universitarias y la satisfacción de los estudiantes internos de la Universidad Peruana Unión sede Lima. Universidad Peruana Unión 2020-03-03 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://riva.upeu.edu.pe/index.php/ri_va/article/view/1290 10.17162/riva.v6i1.1290 Revista de Investigación Valor Agregado; Vol. 6 Núm. 1 (2019): Revista Científica Valor agregado; 92 - 101 2413-5836 2410-1168 spa https://riva.upeu.edu.pe/index.php/ri_va/article/view/1290/1633 https://riva.upeu.edu.pe/index.php/ri_va/article/view/1290/1761 Derechos de autor 2020 Revista de Investigación Valor Agregado |
| spellingShingle | Calidad, servicio, satisfacción Quality, service, satisfaction Carrera Fernández, Mirla Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 |
| title | Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 |
| title_alt | Calidad del servicio de las residencias universitarias y la satisfacción de los estudiantes internos de la Universidad Peruana Unión sede Lima, 2017 |
| title_full | Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 |
| title_fullStr | Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 |
| title_full_unstemmed | Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 |
| title_short | Quality of service of university residences and satisfaction of internal students of the Universidad Peruana Unión headquarters Lima, 2017 |
| title_sort | quality of service of university residences and satisfaction of internal students of the universidad peruana union headquarters lima 2017 |
| topic | Calidad, servicio, satisfacción Quality, service, satisfaction |
| topic_facet | Calidad, servicio, satisfacción Quality, service, satisfaction |
| url | https://riva.upeu.edu.pe/index.php/ri_va/article/view/1290 |
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