The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union
The main objective of this investigation was to determine the degree of correlation between the quality of the service and the level of satisfaction, according to the perception of the foreign students of the Universidad Peruana Unión during the 2017 period. The type of research to which it belongs...
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| Publicado en: | Revista de Investigación Valor Agregado |
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| Autores principales: | , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2020
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| Acceso en línea: | Ver en el sistema de origen |
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| _version_ | 1881695121938841600 |
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| author | Regina Ferreira, Anália De La Cruz, Alexander |
| author_browse | De La Cruz, Alexander Regina Ferreira, Anália |
| author_facet | Regina Ferreira, Anália De La Cruz, Alexander |
| author_sort | Regina Ferreira, Anália |
| collection | Revistas |
| container_title | Revista de Investigación Valor Agregado |
| description | The main objective of this investigation was to determine the degree of correlation between the quality of the service and the level of satisfaction, according to the perception of the foreign students of the Universidad Peruana Unión during the 2017 period.
The type of research to which it belongs according to the purpose is basic; agree to the research strategy belongs to the non-experimental research and with correlational design. Using the survey technique, bring your instrument for the questionnaire. For each variable, a questionnaire was developed in function to its indicators, for the variable quality of the educational service, was used an adaptation of the SERVQUAL instrument by Parasuraman, Zeithaml, and Berry, for the satisfaction variable, the Reicheld NPS instrument was used. The sample of the general study was constituted by 117 foreigners, according to the sampling probabilistic. The main conclusion to which is above is that the degree of correlation between the quality of the educational service and the level of satisfaction of the foreign students is a strong and direct type. These conclusions are based on the obtained coherence coefficients where r = 0.614, (p<0.05), which according to the Pearson assessment table, it means that the degree of correlation is a strong and direct type. |
| format | Online |
| id | oai:riva.upeu.edu.pe:article/1285 |
| institution | UPeU |
| issn | 2413-5836 2410-1168 |
| language | Spanish |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Universidad Peruana Unión |
| publisherStr | Universidad Peruana Unión |
| record_format | ojs |
| revista_str_mv | Revista de Investigación Valor Agregado |
| spelling | oai:riva.upeu.edu.pe:article/12852020-12-15T15:12:31Z The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union La calidad de los servicios educativos y la satisfacción del estudiante extranjero de la Universidad Peruana Unión Regina Ferreira, Anália De La Cruz, Alexander Calidad de servicio, satisfacción, servicio al estudiante extranjero Quality, service, correlation, satisfaction, foreign student The main objective of this investigation was to determine the degree of correlation between the quality of the service and the level of satisfaction, according to the perception of the foreign students of the Universidad Peruana Unión during the 2017 period. The type of research to which it belongs according to the purpose is basic; agree to the research strategy belongs to the non-experimental research and with correlational design. Using the survey technique, bring your instrument for the questionnaire. For each variable, a questionnaire was developed in function to its indicators, for the variable quality of the educational service, was used an adaptation of the SERVQUAL instrument by Parasuraman, Zeithaml, and Berry, for the satisfaction variable, the Reicheld NPS instrument was used. The sample of the general study was constituted by 117 foreigners, according to the sampling probabilistic. The main conclusion to which is above is that the degree of correlation between the quality of the educational service and the level of satisfaction of the foreign students is a strong and direct type. These conclusions are based on the obtained coherence coefficients where r = 0.614, (p<0.05), which according to the Pearson assessment table, it means that the degree of correlation is a strong and direct type. El objetivo principal de esta investigación fue determinar el grado de correlación entre la calidad del servicio y el nivel de satisfacción, según la percepción de los estudiantes extranjeros de la Universidad Peruana Unión durante el periodo 2017. El tipo de investigación al que pertenece según el propósito, es básico; de acuerdo con la estrategia de investigación pertenece a las investigaciones no experimentales y con un diseño correlacional. Se utilizó la técnica de la encuesta. Para medir la variable calidad del servicio educativo además se empleó una adaptación del instrumento SERVQUAL de Parasuraman, Zeithaml y Berry. Ahora bien, para la variable satisfacción se usó el instrumento NPS de Reicheld. Participaron 117 extranjeros, según el muestreo no probabilístico estratificado. Se concluyó que el grado de correlación entre la calidad del servicio educativo y el nivel de satisfacción de los estudiantes extranjeros es fuerte y directamente proporcional mediante el coeficiente de Pearson r= 0.614, (p<0.05). Universidad Peruana Unión 2020-03-03 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://riva.upeu.edu.pe/index.php/ri_va/article/view/1285 Revista de Investigación Valor Agregado; Vol. 6 Núm. 1 (2019): Revista Científica Valor agregado; 9 - 26 2413-5836 2410-1168 spa https://riva.upeu.edu.pe/index.php/ri_va/article/view/1285/1628 https://riva.upeu.edu.pe/index.php/ri_va/article/view/1285/1757 Derechos de autor 2020 Revista de Investigación Valor Agregado |
| spellingShingle | Calidad de servicio, satisfacción, servicio al estudiante extranjero Quality, service, correlation, satisfaction, foreign student Regina Ferreira, Anália De La Cruz, Alexander The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union |
| title | The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union |
| title_alt | La calidad de los servicios educativos y la satisfacción del estudiante extranjero de la Universidad Peruana Unión |
| title_full | The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union |
| title_fullStr | The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union |
| title_full_unstemmed | The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union |
| title_short | The quality of the educational services and the satisfaction of the foreign student of the University Peruvian Union |
| title_sort | quality of the educational services and the satisfaction of the foreign student of the university peruvian union |
| topic | Calidad de servicio, satisfacción, servicio al estudiante extranjero Quality, service, correlation, satisfaction, foreign student |
| topic_facet | Calidad de servicio, satisfacción, servicio al estudiante extranjero Quality, service, correlation, satisfaction, foreign student |
| url | https://riva.upeu.edu.pe/index.php/ri_va/article/view/1285 |
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