Social responsibility in the university and quality of administrative service
This study was aimed to determine the relationship between university social responsibility and quality of administrative services at the university. It was hypothetical deductive method, being a basic, transversal correlational research, non experimental design. The present sample was probabilistic...
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| Publicado en: | Apuntes Universitarios |
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| Autores principales: | , , , , , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2020
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| Acceso en línea: | Ver en el sistema de origen |
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| _version_ | 1881695018210557952 |
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| author | Pumacayo Palomino, Ilich Ivan Calla Vásquez, Kriss Melody Yangali Vicente, Judith Soledad Vasquez Tomás, Melba Rita Arrátia Méndez, Gissela Karen Rodríguez López, José Luis |
| author_browse | Arrátia Méndez, Gissela Karen Calla Vásquez, Kriss Melody Pumacayo Palomino, Ilich Ivan Rodríguez López, José Luis Vasquez Tomás, Melba Rita Yangali Vicente, Judith Soledad |
| author_facet | Pumacayo Palomino, Ilich Ivan Calla Vásquez, Kriss Melody Yangali Vicente, Judith Soledad Vasquez Tomás, Melba Rita Arrátia Méndez, Gissela Karen Rodríguez López, José Luis |
| author_sort | Pumacayo Palomino, Ilich Ivan |
| collection | Revistas |
| container_title | Apuntes Universitarios |
| description | This study was aimed to determine the relationship between university social responsibility and quality of administrative services at the university. It was hypothetical deductive method, being a basic, transversal correlational research, non experimental design. The present sample was probabilistic, consisting of 268 students; using the survey and the questionnaire. The study concluded that there is a significant relationship between the variable social responsibility of the university and the quality of the administrative service in the university; This implies stating that: the higher the social responsibility of the university, the higher the levels of quality of the administrative service. |
| format | Online |
| id | oai:ojs2.apuntesuniversitarios.upeu.edu.pe:article/440 |
| institution | UPeU |
| issn | 2304-0335 2225-7136 |
| language | Spanish |
| publishDate | 2020 |
| publishDateRange | 2020 |
| publishDateSort | 2020 |
| publisher | Universidad Peruana Unión |
| publisherStr | Universidad Peruana Unión |
| record_format | ojs |
| revista_str_mv | Apuntes Universitarios |
| spelling | oai:ojs2.apuntesuniversitarios.upeu.edu.pe:article/4402020-06-17T13:15:49Z Social responsibility in the university and quality of administrative service Responsabilidad social universitaria y la calidad de servicio administrativo Pumacayo Palomino, Ilich Ivan Calla Vásquez, Kriss Melody Yangali Vicente, Judith Soledad Vasquez Tomás, Melba Rita Arrátia Méndez, Gissela Karen Rodríguez López, José Luis social responsibility quality administrative service university responsabilidad social calidad servicio administrativo universidad This study was aimed to determine the relationship between university social responsibility and quality of administrative services at the university. It was hypothetical deductive method, being a basic, transversal correlational research, non experimental design. The present sample was probabilistic, consisting of 268 students; using the survey and the questionnaire. The study concluded that there is a significant relationship between the variable social responsibility of the university and the quality of the administrative service in the university; This implies stating that: the higher the social responsibility of the university, the higher the levels of quality of the administrative service. El presente estudio tuvo como propósito determinar la relación que existe entre la responsabilidad social universitaria y la calidad del servicio administrativo en la universidad. El método fue hipotético deductivo, siendo una investigación básica, transversal correlacional, de diseño no experimental. La muestra trabajada fue probabilística, conformada por 268 estudiantes; utilizandose la encuesta y el cuestionario. El estudio concluyó que existe relación significativa entre la variable responsabilidad social de la universidad y la calidad del servicio administrativo en la universidad; esto implica afirmar que: cuanto mayor sea la responsabilidad social de la universidad, mayores serán los niveles de calidad del servicio administrativo. Universidad Peruana Unión 2020-02-18 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/html https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/440 10.17162/au.v10i2.440 Apuntes Universitarios; Vol. 10 Núm. 2 (2020): Revista de Investigación Apuntes Universitarios; 46 - 63 2304-0335 2225-7136 10.17162/au.v10i2 spa https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/440/498 https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/440/515 Derechos de autor 2020 Ilich Ivan Pumacayo Palomino, Kriss Melody Calla Vásquez, Judith Soledad Yangali Vicente, Melba Rita Vasquez Tomás, Gissela Karen Arrátia Méndez, José Luis Rodríguez López |
| spellingShingle | social responsibility quality administrative service university responsabilidad social calidad servicio administrativo universidad Pumacayo Palomino, Ilich Ivan Calla Vásquez, Kriss Melody Yangali Vicente, Judith Soledad Vasquez Tomás, Melba Rita Arrátia Méndez, Gissela Karen Rodríguez López, José Luis Social responsibility in the university and quality of administrative service |
| title | Social responsibility in the university and quality of administrative service |
| title_alt | Responsabilidad social universitaria y la calidad de servicio administrativo |
| title_full | Social responsibility in the university and quality of administrative service |
| title_fullStr | Social responsibility in the university and quality of administrative service |
| title_full_unstemmed | Social responsibility in the university and quality of administrative service |
| title_short | Social responsibility in the university and quality of administrative service |
| title_sort | social responsibility in the university and quality of administrative service |
| topic | social responsibility quality administrative service university responsabilidad social calidad servicio administrativo universidad |
| topic_facet | social responsibility quality administrative service university responsabilidad social calidad servicio administrativo universidad |
| url | https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/440 |
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