Training communication and conflict resolution soft skills in students
The aim of the work was to establish the level of communication and conflict resolution soft skills of students and to create a programme for their training and development. A set of diagnostic techniques aimed at diagnosing communication skills, features of interpersonal interaction and conflict re...
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| Publicado en: | Apuntes Universitarios |
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| Autores principales: | , , , , |
| Formato: | Artículo de revista |
| Lenguaje: | español |
| Publicado: |
Universidad Peruana Unión
2022
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| _version_ | 1881695038453317632 |
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| author | Morozova, Mariia Fasolko, Tetiana Poliuha, Viktoriya Veselska , Liudmyla Bagration, Karina Princess |
| author_browse | Bagration, Karina Princess Fasolko, Tetiana Morozova, Mariia Poliuha, Viktoriya Veselska , Liudmyla |
| author_facet | Morozova, Mariia Fasolko, Tetiana Poliuha, Viktoriya Veselska , Liudmyla Bagration, Karina Princess |
| author_sort | Morozova, Mariia |
| collection | Revistas |
| container_title | Apuntes Universitarios |
| description | The aim of the work was to establish the level of communication and conflict resolution soft skills of students and to create a programme for their training and development. A set of diagnostic techniques aimed at diagnosing communication skills, features of interpersonal interaction and conflict resolution strategies was used for the study. Survey and training methods, as well as quantitative data processing methods were used. Steady changes in the level of communication soft skills, empathic abilities and styles of interpersonal interaction in the study group were found. A change in the choice of conflict resolution strategies was established — students have begun to give preference to compromise and cooperation. There has been a significant increase in empathic abilities. It was found that the level of such interpersonal styles of interaction as authoritarianism, aggression and selfishness decreased. Instead, tendencies toward friendliness and altruism as styles of interpersonal interaction have grown. The prospect of further research is clarifying the peculiarities of training and development of other groups of soft skills, in particular, those focused on self-development and self-organization, which will outline a more integrated portrait of the modern student. |
| format | Online |
| id | oai:ojs2.apuntesuniversitarios.upeu.edu.pe:article/1113 |
| institution | UPeU |
| issn | 2304-0335 2225-7136 |
| language | Spanish |
| publishDate | 2022 |
| publishDateRange | 2022 |
| publishDateSort | 2022 |
| publisher | Universidad Peruana Unión |
| publisherStr | Universidad Peruana Unión |
| record_format | ojs |
| revista_str_mv | Apuntes Universitarios |
| spelling | oai:ojs2.apuntesuniversitarios.upeu.edu.pe:article/11132022-07-05T16:16:37Z Training communication and conflict resolution soft skills in students Formación de habilidades blandas en comunicación y resolución de conflictos en estudiantes Morozova, Mariia Fasolko, Tetiana Poliuha, Viktoriya Veselska , Liudmyla Bagration, Karina Princess soft skills, communication, communication skills, interpersonal interaction, conflicts, conflict resolution. habilidades blandas, comunicación, habilidades de comunicación, interacción interpersonal, conflictos, resolución de conflictos. The aim of the work was to establish the level of communication and conflict resolution soft skills of students and to create a programme for their training and development. A set of diagnostic techniques aimed at diagnosing communication skills, features of interpersonal interaction and conflict resolution strategies was used for the study. Survey and training methods, as well as quantitative data processing methods were used. Steady changes in the level of communication soft skills, empathic abilities and styles of interpersonal interaction in the study group were found. A change in the choice of conflict resolution strategies was established — students have begun to give preference to compromise and cooperation. There has been a significant increase in empathic abilities. It was found that the level of such interpersonal styles of interaction as authoritarianism, aggression and selfishness decreased. Instead, tendencies toward friendliness and altruism as styles of interpersonal interaction have grown. The prospect of further research is clarifying the peculiarities of training and development of other groups of soft skills, in particular, those focused on self-development and self-organization, which will outline a more integrated portrait of the modern student. El objetivo del presente trabajo fue establecer el nivel de habilidades blandas de comunicación y resolución de conflictos en estudiantes y crear un programa para su formación y desarrollo. Para el estudio se utilizó un conjunto de técnicas diagnósticas dirigidas a determinar habilidades de comunicación, características de interacción interpersonal y estrategias de resolución de conflictos. Se utilizaron métodos de encuesta y capacitación, así como métodos de procesamiento de datos cuantitativos. Se encontraron cambios constantes en el nivel de habilidades blandas de comunicación, habilidades empáticas y estilos de interacción interpersonal en el grupo de estudio. Se estableció un cambio en la elección de las estrategias de resolución de conflictos: los estudiantes han comenzado a dar preferencia al compromiso y la cooperación. Se observe un aumento significativo en las habilidades empáticas, y que el nivel de estilos interpersonales de interacción como autoritarismo, agresión y egoísmo disminuyó. En cambio, aumentaron las tendencias hacia la amistad y el altruismo como estilos de interacción interpersonal. La perspectiva de futuras investigaciones está aclarando las peculiaridades del entrenamiento y desarrollo de otros grupos de habilidades blandas, en particular, aquellas enfocadas en el autodesarrollo y la autoorganización, lo que perfilará un retrato más integrado del estudiante moderno. Universidad Peruana Unión 2022-04-22 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/1113 10.17162/au.v12i3.1113 Apuntes Universitarios; Vol. 12 Núm. 3 (2022): Revista de Investigación Apuntes Universitarios; 236-252 2304-0335 2225-7136 10.17162/au.v12i3 spa https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/1113/903 Derechos de autor 2022 Mariia Morozova, Tetiana Fasolko, Viktoriya Poliuha, Liudmyla Veselska , Karina Prinsess Bagration https://creativecommons.org/licenses/by/4.0 |
| spellingShingle | soft skills, communication, communication skills, interpersonal interaction, conflicts, conflict resolution. habilidades blandas, comunicación, habilidades de comunicación, interacción interpersonal, conflictos, resolución de conflictos. Morozova, Mariia Fasolko, Tetiana Poliuha, Viktoriya Veselska , Liudmyla Bagration, Karina Princess Training communication and conflict resolution soft skills in students |
| title | Training communication and conflict resolution soft skills in students |
| title_alt | Formación de habilidades blandas en comunicación y resolución de conflictos en estudiantes |
| title_full | Training communication and conflict resolution soft skills in students |
| title_fullStr | Training communication and conflict resolution soft skills in students |
| title_full_unstemmed | Training communication and conflict resolution soft skills in students |
| title_short | Training communication and conflict resolution soft skills in students |
| title_sort | training communication and conflict resolution soft skills in students |
| topic | soft skills, communication, communication skills, interpersonal interaction, conflicts, conflict resolution. habilidades blandas, comunicación, habilidades de comunicación, interacción interpersonal, conflictos, resolución de conflictos. |
| topic_facet | soft skills, communication, communication skills, interpersonal interaction, conflicts, conflict resolution. habilidades blandas, comunicación, habilidades de comunicación, interacción interpersonal, conflictos, resolución de conflictos. |
| url | https://apuntesuniversitarios.upeu.edu.pe/index.php/revapuntes/article/view/1113 |
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