Psychometric properties of the scale of perceptions regarding the quality of service in clients of retail establishments, based on the SERVQUAL model

The purpose of this study was to determine the validity and reliability of the Service Quality Perceptions Scale (EPRCS), in customers of retail establishments, based on the SERVQUAL model. The method used was that of psychometric research, as well as an applied psychometric design study, carried ou...

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Autores principales:	Cunza Echegaray, Francisco Solano, Cunza Aranzábal, Denis Frank, Flores González, Marcos Enrique, Hernández Morales, Evelyn Raquel, Paredes Guerra, Benjamin Aaron
Formato:	Artículo
Lenguaje:	inglés
Publicado:	2022
Acceso en línea:	Enlace permanente (DOI o Handle)
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