Multivariate modeling to assess user satisfaction in university libraries
University libraries face challenges in the digital age to meet the evolving expectations of users.Although there are studies on user satisfaction, few have applied a multivariate model to examine how various variables interact to affect this satisfaction.The purpose of the study was to evaluate the...
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| Formato: | Artículo |
| Lenguaje: | inglés |
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Universidad del Zulia
2025
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| Acceso en línea: | Enlace permanente (DOI o Handle) |
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| _version_ | 1881508883184222208 |
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| author | Llacsa Puma, Lidia Janeth Tostado-Ramírez, Manuel Iván Peña-Vélez, Isaura Vanessa Sabando-García, Angel Ramón |
| author_browse | Llacsa Puma, Lidia Janeth Peña-Vélez, Isaura Vanessa Sabando-García, Angel Ramón Tostado-Ramírez, Manuel Iván |
| author_facet | Llacsa Puma, Lidia Janeth Tostado-Ramírez, Manuel Iván Peña-Vélez, Isaura Vanessa Sabando-García, Angel Ramón |
| author_sort | Llacsa Puma, Lidia Janeth |
| collection | Producción científica |
| description | University libraries face challenges in the digital age to meet the evolving expectations of users.Although there are studies on user satisfaction, few have applied a multivariate model to examine how various variables interact to affect this satisfaction.The purpose of the study was to evaluate the level of user satisfaction at the Pontificia Universidad Católica del Ecuador, using a multivariate model.A quantitative, correlational, comparative approach with a cross-sectional design was employed.The sample included 365 individuals, among students and professionals.A measurement instrument, reviewed by experts, was used and the application was conducted virtually.Analyses were carried out using SPSS and AMOS, applying reliability analysis, principal components, and structural equations.The results showed high satisfaction coefficients in all the evaluated dimensions, highlighting the importance of specialized staff, up-to-date bibliographic resources, adequate infrastructure, and a robust computer system in the perception of service.It is concluded that the multivariate model was effective in assessing and improving user satisfaction, highlighting that the library services offered by the university are considered excellent by both students and teachers and defining key areas for future interventions. |
| format | Article |
| id | oai:cris.upeu.edu.pe:20.500.15037/2899 |
| institution | UPeU |
| language | English |
| publishDate | 2025 |
| publishDateRange | 2025 |
| publishDateSort | 2025 |
| publisher | Universidad del Zulia |
| publisherStr | Universidad del Zulia |
| record_format | dspace |
| spelling | oai:cris.upeu.edu.pe:20.500.15037/28992026-10-30T16:19:07ZMultivariate modeling to assess user satisfaction in university librariesLlacsa Puma, Lidia JanethTostado-Ramírez, Manuel IvánPeña-Vélez, Isaura VanessaSabando-García, Angel RamónUniversity librariesuser satisfactionmultivariate modelinglibrary managementservice qualityUniversity libraries face challenges in the digital age to meet the evolving expectations of users.Although there are studies on user satisfaction, few have applied a multivariate model to examine how various variables interact to affect this satisfaction.The purpose of the study was to evaluate the level of user satisfaction at the Pontificia Universidad Católica del Ecuador, using a multivariate model.A quantitative, correlational, comparative approach with a cross-sectional design was employed.The sample included 365 individuals, among students and professionals.A measurement instrument, reviewed by experts, was used and the application was conducted virtually.Analyses were carried out using SPSS and AMOS, applying reliability analysis, principal components, and structural equations.The results showed high satisfaction coefficients in all the evaluated dimensions, highlighting the importance of specialized staff, up-to-date bibliographic resources, adequate infrastructure, and a robust computer system in the perception of service.It is concluded that the multivariate model was effective in assessing and improving user satisfaction, highlighting that the library services offered by the university are considered excellent by both students and teachers and defining key areas for future interventions.Article10.31876/rcs.v31i2.437612-s2.0-105005888872https://hdl.handle.net/20.500.15037/2899enRevista de Ciencias SocialesRevista de Ciencias Sociales1315-9518Universidad del Zulia2025-01-012026-06-27T02:34:37Z2026-06-27T02:34:37Z |
| spellingShingle | University libraries user satisfaction multivariate modeling library management service quality Llacsa Puma, Lidia Janeth Tostado-Ramírez, Manuel Iván Peña-Vélez, Isaura Vanessa Sabando-García, Angel Ramón Multivariate modeling to assess user satisfaction in university libraries |
| title | Multivariate modeling to assess user satisfaction in university libraries |
| title_full | Multivariate modeling to assess user satisfaction in university libraries |
| title_fullStr | Multivariate modeling to assess user satisfaction in university libraries |
| title_full_unstemmed | Multivariate modeling to assess user satisfaction in university libraries |
| title_short | Multivariate modeling to assess user satisfaction in university libraries |
| title_sort | multivariate modeling to assess user satisfaction in university libraries |
| topic | University libraries user satisfaction multivariate modeling library management service quality |
| topic_facet | University libraries user satisfaction multivariate modeling library management service quality |
| url | https://hdl.handle.net/20.500.15037/2899 |
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