Importance of Customer Service Channels, Services, and Products in Financial Culture
In this context where we live, equal access and participation of young people to financial services is a pending agenda. This research aims to determine financial inclusion's influence on higher education students' financial culture. This research is carried out under the parameters of the...
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| Formato: | Artículo |
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2024
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| author | Escobedo, Fernando Cruz Tarrillo, Jose Joel Aguirre Reyes, Eddy Miguel Morillo Galarza, Fernando Willy Jiménez Noblecilla, Víctor Hugo Lamadrid Vela, Carlos Alberto Hernandez, Ronald M. |
| author_browse | Aguirre Reyes, Eddy Miguel Cruz Tarrillo, Jose Joel Escobedo, Fernando Hernandez, Ronald M. Jiménez Noblecilla, Víctor Hugo Lamadrid Vela, Carlos Alberto Morillo Galarza, Fernando Willy |
| author_facet | Escobedo, Fernando Cruz Tarrillo, Jose Joel Aguirre Reyes, Eddy Miguel Morillo Galarza, Fernando Willy Jiménez Noblecilla, Víctor Hugo Lamadrid Vela, Carlos Alberto Hernandez, Ronald M. |
| author_sort | Escobedo, Fernando |
| collection | Producción científica |
| description | In this context where we live, equal access and participation of young people to financial services is a pending agenda. This research aims to determine financial inclusion's influence on higher education students' financial culture. This research is carried out under the parameters of the positivist paradigm with a non-experimental cross-sectional design. It was necessary to apply non-probabilistic convenience sampling to collect the data, obtaining 920 respondents. On the other hand, the exploratory and confirmatory analysis was carried out to find the factorial structure of the constructs. Furthermore, to test the proposed theoretical model, applying the methodology of structural equations was necessary. The results indicate an influence between the study variables, obtaining a ?= 0.855 and a p-value of 0.000. Besides, financial products influence financial culture with a ?= 0.331 and a p-value of 0.000), financial services in financial culture with a ?= 0.321 and a p-value of 0.000, and customer service channels in financial culture with a ?= 0.279 and a p-value of 0.000. Received: 11 November 2023 / Accepted: 28 January 2024 / Published: 5 March 2024 |
| format | Article |
| id | oai:cris.upeu.edu.pe:20.500.15037/240 |
| institution | UPeU |
| language | English |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
| record_format | dspace |
| spelling | oai:cris.upeu.edu.pe:20.500.15037/2402026-10-30T16:14:33ZImportance of Customer Service Channels, Services, and Products in Financial CultureEscobedo, FernandoCruz Tarrillo, Jose JoelAguirre Reyes, Eddy MiguelMorillo Galarza, Fernando WillyJiménez Noblecilla, Víctor HugoLamadrid Vela, Carlos AlbertoHernandez, Ronald M.customer service channelsfinancial culturefinancial inclusionfinancial products and servicesIn this context where we live, equal access and participation of young people to financial services is a pending agenda. This research aims to determine financial inclusion's influence on higher education students' financial culture. This research is carried out under the parameters of the positivist paradigm with a non-experimental cross-sectional design. It was necessary to apply non-probabilistic convenience sampling to collect the data, obtaining 920 respondents. On the other hand, the exploratory and confirmatory analysis was carried out to find the factorial structure of the constructs. Furthermore, to test the proposed theoretical model, applying the methodology of structural equations was necessary. The results indicate an influence between the study variables, obtaining a ?= 0.855 and a p-value of 0.000. Besides, financial products influence financial culture with a ?= 0.331 and a p-value of 0.000), financial services in financial culture with a ?= 0.321 and a p-value of 0.000, and customer service channels in financial culture with a ?= 0.279 and a p-value of 0.000. Received: 11 November 2023 / Accepted: 28 January 2024 / Published: 5 March 2024Articlehttps://www.richtmann.org/journal/index.php/ajis/article/download/13703/13261https://doi.org/10.36941/ajis-2024-004510.36941/ajis-2024-0045https://hdl.handle.net/20.500.15037/240W4392456806enAcademic Journal of Interdisciplinary Studies2281-39932281-46122024-03-052026-06-13T08:06:30Z2026-06-13T08:06:30Z |
| spellingShingle | customer service channels financial culture financial inclusion financial products and services Escobedo, Fernando Cruz Tarrillo, Jose Joel Aguirre Reyes, Eddy Miguel Morillo Galarza, Fernando Willy Jiménez Noblecilla, Víctor Hugo Lamadrid Vela, Carlos Alberto Hernandez, Ronald M. Importance of Customer Service Channels, Services, and Products in Financial Culture |
| title | Importance of Customer Service Channels, Services, and Products in Financial Culture |
| title_full | Importance of Customer Service Channels, Services, and Products in Financial Culture |
| title_fullStr | Importance of Customer Service Channels, Services, and Products in Financial Culture |
| title_full_unstemmed | Importance of Customer Service Channels, Services, and Products in Financial Culture |
| title_short | Importance of Customer Service Channels, Services, and Products in Financial Culture |
| title_sort | importance of customer service channels services and products in financial culture |
| topic | customer service channels financial culture financial inclusion financial products and services |
| topic_facet | customer service channels financial culture financial inclusion financial products and services |
| url | https://www.richtmann.org/journal/index.php/ajis/article/download/13703/13261 https://doi.org/10.36941/ajis-2024-0045 https://hdl.handle.net/20.500.15037/240 |
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