Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university
Objective This study aims to evaluate the influence of using a chatbot-based conversational agent, named ODAbot, on the adaptability of first-year students at a private university in Peru. Methods The design of this study was pre-experimental with a quantitative approach. The sample consisted of 53...
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2024
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| author | Mejia, Yahaira Zileri Odalis Arapa Navarro, Christopher Andrew Dobson Casildo Bedon, Nancy Esther Ramirez Pezo, Yngue Elizabeth |
| author_browse | Casildo Bedon, Nancy Esther Mejia, Yahaira Zileri Odalis Arapa Navarro, Christopher Andrew Dobson Ramirez Pezo, Yngue Elizabeth |
| author_facet | Mejia, Yahaira Zileri Odalis Arapa Navarro, Christopher Andrew Dobson Casildo Bedon, Nancy Esther Ramirez Pezo, Yngue Elizabeth |
| author_sort | Mejia, Yahaira Zileri Odalis Arapa |
| collection | Producción científica |
| description | Objective This study aims to evaluate the influence of using a chatbot-based conversational agent, named ODAbot, on the adaptability of first-year students at a private university in Peru. Methods The design of this study was pre-experimental with a quantitative approach. The sample consisted of 53 university students who participated in the research during March and April 2024. Participants completed pre-test and post-test questionnaires to assess their adaptability to university life before and after interacting with ODAbot. Additionally, a user experience questionnaire was used to measure satisfaction with the chatbot interaction. Data were analyzed using the Wilcoxon test to determine the statistical significance of the results. Results The results showed that the use of ODAbot had a significant impact on students’ adaptability, especially in the social dimension ( p = 0.000), while no significant differences were found in the institutional dimension ( p = 0.124). The user experience was positive, with students reporting ease of navigation and understanding of the responses provided by the chatbot. Conclusion A notable improvement was recorded in the social dimension, promoting peer integration, as well as in the academic dimension, where students expressed greater satisfaction with the information provided. However, no significant differences were observed in the institutional dimension. Overall, the implementation of chatbots presents a promising opportunity to improve the adaptability of university students and ensure a quality educational experience. |
| format | Article |
| id | oai:cris.upeu.edu.pe:20.500.15037/1648 |
| institution | UPeU |
| language | English |
| publishDate | 2024 |
| publishDateRange | 2024 |
| publishDateSort | 2024 |
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| spelling | oai:cris.upeu.edu.pe:20.500.15037/16482026-10-30T16:55:11ZInfluence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private universityMejia, Yahaira Zileri Odalis ArapaNavarro, Christopher Andrew DobsonCasildo Bedon, Nancy EstherRamirez Pezo, Yngue Elizabethchatbotuniversity adaptabilityICT in educationquality educationuniversity lifeObjective This study aims to evaluate the influence of using a chatbot-based conversational agent, named ODAbot, on the adaptability of first-year students at a private university in Peru. Methods The design of this study was pre-experimental with a quantitative approach. The sample consisted of 53 university students who participated in the research during March and April 2024. Participants completed pre-test and post-test questionnaires to assess their adaptability to university life before and after interacting with ODAbot. Additionally, a user experience questionnaire was used to measure satisfaction with the chatbot interaction. Data were analyzed using the Wilcoxon test to determine the statistical significance of the results. Results The results showed that the use of ODAbot had a significant impact on students’ adaptability, especially in the social dimension ( p = 0.000), while no significant differences were found in the institutional dimension ( p = 0.124). The user experience was positive, with students reporting ease of navigation and understanding of the responses provided by the chatbot. Conclusion A notable improvement was recorded in the social dimension, promoting peer integration, as well as in the academic dimension, where students expressed greater satisfaction with the information provided. However, no significant differences were observed in the institutional dimension. Overall, the implementation of chatbots presents a promising opportunity to improve the adaptability of university students and ensure a quality educational experience.Articlehttps://www.frontiersin.org/journals/education/articles/10.3389/feduc.2024.1459303/pdfhttps://doi.org/10.3389/feduc.2024.145930310.3389/feduc.2024.1459303https://hdl.handle.net/20.500.15037/1648W4404339362enFrontiers in Education2504-284X2024-11-132026-06-13T14:17:21Z2026-06-13T14:17:21Z |
| spellingShingle | chatbot university adaptability ICT in education quality education university life Mejia, Yahaira Zileri Odalis Arapa Navarro, Christopher Andrew Dobson Casildo Bedon, Nancy Esther Ramirez Pezo, Yngue Elizabeth Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university |
| title | Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university |
| title_full | Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university |
| title_fullStr | Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university |
| title_full_unstemmed | Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university |
| title_short | Influence of a chatbot based on a conversational agent on the adaptability of first-year students of a Peruvian private university |
| title_sort | influence of a chatbot based on a conversational agent on the adaptability of first year students of a peruvian private university |
| topic | chatbot university adaptability ICT in education quality education university life |
| topic_facet | chatbot university adaptability ICT in education quality education university life |
| url | https://www.frontiersin.org/journals/education/articles/10.3389/feduc.2024.1459303/pdf https://doi.org/10.3389/feduc.2024.1459303 https://hdl.handle.net/20.500.15037/1648 |
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