Method for Optimizing Incident Handling Process for Telephony Outsourcing Companies
Communication service companies strive to maintain quality service, which implies having strategies that facilitate timely attention to incidents. In this context, this study proposes a method to improve incident management in an IP voice communication outsourcing company. The method was developed i...
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| Autores principales: | , , , , |
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| Formato: | Artículo |
| Lenguaje: | inglés |
| Publicado: |
2024
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| Acceso en línea: | Descargar el archivo Enlace permanente (DOI o Handle) Enlace permanente (DOI o Handle) |
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