Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review

In the 21st century, brand communication has been significantly transformed through the interaction of users and artificial intelligence (AI), who co-create and recreate texts in digital environments. This evolution challenges traditional disciplines and roles, opening new perspectives for textual p...

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Autores principales: Patiño, Milton Vásquez, Martínez-Soto, Lorena, Moreno Leyva, Nelly Rosario
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Lenguaje:inglés
Publicado: 2025
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author Patiño, Milton Vásquez
Martínez-Soto, Lorena
Moreno Leyva, Nelly Rosario
author_browse Martínez-Soto, Lorena
Moreno Leyva, Nelly Rosario
Patiño, Milton Vásquez
author_facet Patiño, Milton Vásquez
Martínez-Soto, Lorena
Moreno Leyva, Nelly Rosario
author_sort Patiño, Milton Vásquez
collection Producción científica
description In the 21st century, brand communication has been significantly transformed through the interaction of users and artificial intelligence (AI), who co-create and recreate texts in digital environments. This evolution challenges traditional disciplines and roles, opening new perspectives for textual production on multiple platforms. The study examines the current state and application of the textual component in brand communication, exploring its disciplinary foundations, rhetorical traces, and research methodologies. To this end, a content analysis of 97 relevant publications from 2000 to 2024 was conducted, selected for their impact on the field of brand communication and following the guidelines established in the PRISMA statement. The results identified three sources of textual creation: Organization, users and algorithms. In addition, persuasion and sentiment take precedence at the rhetorical level, while data mining stands out in message analysis. In conclusion, the advertising text, which previously prevailed in brand communication with corporate authorship, formal prefiguration and a closed entity, now expands in a media and networked context. This text originates from a multiplicity of human and automated sources, overlapping rhetorical phases and fluid textualities. The shift implies a transition from unidirectional communication, characterized by repeated impacts, to multidirectional communication with spiraling trajectories and iterative adjustments. This challenges the boundaries of genres and formats, merging the persuasiveness of rhetoric and the imagination of storytelling. This situation demands commercial policies that integrate new professionals and roles, in partnership with the educational sector, and that address copyright with AI and users.
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spelling oai:cris.upeu.edu.pe:20.500.15037/10822026-10-30T16:15:11ZPolyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature reviewPatiño, Milton VásquezMartínez-Soto, LorenaMoreno Leyva, Nelly RosarioPolyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature reviewIn the 21st century, brand communication has been significantly transformed through the interaction of users and artificial intelligence (AI), who co-create and recreate texts in digital environments. This evolution challenges traditional disciplines and roles, opening new perspectives for textual production on multiple platforms. The study examines the current state and application of the textual component in brand communication, exploring its disciplinary foundations, rhetorical traces, and research methodologies. To this end, a content analysis of 97 relevant publications from 2000 to 2024 was conducted, selected for their impact on the field of brand communication and following the guidelines established in the PRISMA statement. The results identified three sources of textual creation: Organization, users and algorithms. In addition, persuasion and sentiment take precedence at the rhetorical level, while data mining stands out in message analysis. In conclusion, the advertising text, which previously prevailed in brand communication with corporate authorship, formal prefiguration and a closed entity, now expands in a media and networked context. This text originates from a multiplicity of human and automated sources, overlapping rhetorical phases and fluid textualities. The shift implies a transition from unidirectional communication, characterized by repeated impacts, to multidirectional communication with spiraling trajectories and iterative adjustments. This challenges the boundaries of genres and formats, merging the persuasiveness of rhetoric and the imagination of storytelling. This situation demands commercial policies that integrate new professionals and roles, in partnership with the educational sector, and that address copyright with AI and users.Articlehttps://systems.enpress-publisher.com/index.php/jipd/article/download/10436/5396https://doi.org/10.24294/jipd1043610.24294/jipd10436https://hdl.handle.net/20.500.15037/1082W4407418430enJournal of Infrastructure Policy and Development2572-79232572-79312025-02-122026-06-13T09:45:38Z2026-06-13T09:45:38Z
spellingShingle Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
Patiño, Milton Vásquez
Martínez-Soto, Lorena
Moreno Leyva, Nelly Rosario
Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
title Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
title_full Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
title_fullStr Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
title_full_unstemmed Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
title_short Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
title_sort polyphony rhetoric and pluritextuality in 21st century brand communication a systematic literature review
topic Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
topic_facet Polyphony, rhetoric and pluritextuality in 21st century brand communication: A systematic literature review
url https://systems.enpress-publisher.com/index.php/jipd/article/download/10436/5396
https://doi.org/10.24294/jipd10436
https://hdl.handle.net/20.500.15037/1082
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