Encouraging the heart a leader's guide to rewarding and recognizing others
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San Francisco, CA :
Jossey-Bass,
2003.
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Tabla de Contenidos:
- The heart of leadership. The seven essentials of encouraging. The encouragement index. The first essential: set clear standards. The second essential: expect the best. The third essential pay attention. The fourth essential: personaliza recognition. The fifth essential tell the story. The sixth essential: celebrate together. The seventh essential: set the example. Finding your voice. 150 ways to encourage the heart.