Tópico: Impact of AI and Big Data on Business and Society
- Mejora de procesos en la gestión de riesgos mediante la integración de tecnologías avanzadas
- Optimización de Procesos de Atención al cliente mediante Inteligencia Artificial bajo el enfoque de la norma ISO 9001: Una revisión sistemática
- Inteligencia Artificial y Digitalización de Ventas en el Sector de Repuestos Automotrices
Tópico: AI in Service Interactions
Autor: Yngue Elizabeth Ramírez-Pezo
- Mejora de procesos en la gestión de riesgos mediante la integración de tecnologías avanzadas
- Redes informáticas con inteligencia artificial para la protección de ciberataques: una revisión sistemática de la literatura
- Optimización de Procesos de Atención al cliente mediante Inteligencia Artificial bajo el enfoque de la norma ISO 9001: Una revisión sistemática
Autor: Morales Garcia, Wilter Charming
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