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    <title>Resultados para "IT service quality"</title>
    <description>Mostrando 1 - 27 Resultados de 27</description>
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    <item>
      <title>Gerencia y administración estratégica de la atención médica</title>
      <pubDate>Thu, 01 Jan 2015 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/13806</link>
      <guid>https://discovery.upeu.edu.pe/Record/13806</guid>
      <author>Fajardo Ortiz, Gillermo</author>
      <dc:format>Libro</dc:format>
      <dc:date>2015</dc:date>
      <dc:creator>Fajardo Ortiz, Gillermo</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Evaluación de la calidad de los sistemas de información</title>
      <pubDate>Sat, 01 Jan 2005 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/36189</link>
      <guid>https://discovery.upeu.edu.pe/Record/36189</guid>
      <author>Abad García, María Francisca</author>
      <dc:format>Libro</dc:format>
      <dc:date>2005</dc:date>
      <dc:creator>Abad García, María Francisca</dc:creator>
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    <item>
      <title>Educational service quality as a predictor of academic satisfaction perception among university students in Ecuador</title>
      <pubDate>Wed, 01 Jan 2025 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/oai:cris.upeu.edu.pe:20.500.15037%2F2859</link>
      <guid>https://discovery.upeu.edu.pe/Record/oai:cris.upeu.edu.pe:20.500.15037%2F2859</guid>
      <author>Almeida, Roberto</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2025</dc:date>
      <dc:creator>Almeida, Roberto</dc:creator>
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    <item>
      <title>Multivariate modeling to assess user satisfaction in university libraries</title>
      <pubDate>Wed, 01 Jan 2025 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/oai:cris.upeu.edu.pe:20.500.15037%2F2899</link>
      <guid>https://discovery.upeu.edu.pe/Record/oai:cris.upeu.edu.pe:20.500.15037%2F2899</guid>
      <author>Llacsa Puma, Lidia Janeth</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2025</dc:date>
      <dc:creator>Llacsa Puma, Lidia Janeth</dc:creator>
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    <item>
      <title>Quality of service and customer satisfaction in Peruvian food markets</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/oai:cris.upeu.edu.pe:20.500.15037%2F3022</link>
      <guid>https://discovery.upeu.edu.pe/Record/oai:cris.upeu.edu.pe:20.500.15037%2F3022</guid>
      <author>Asencio Garcia, Virginia</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Asencio Garcia, Virginia</dc:creator>
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      <title>Quality of service and the relationship with customer satisfaction Products Application Center Union, Lurigancho district during 2016</title>
      <pubDate>Wed, 01 Jan 2020 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/oai:riva.upeu.edu.pe:article%2F1272</link>
      <guid>https://discovery.upeu.edu.pe/Record/oai:riva.upeu.edu.pe:article%2F1272</guid>
      <author>Velarde Mamani, Camila Winy</author>
      <dc:format>Artículo de revista</dc:format>
      <dc:date>2020</dc:date>
      <dc:creator>Velarde Mamani, Camila Winy</dc:creator>
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      <title>The quality of service and familiarity with the brand in the Market Circolo of Chaclacayo district, Lima 2017</title>
      <pubDate>Wed, 01 Jan 2020 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/oai:riva.upeu.edu.pe:article%2F1273</link>
      <guid>https://discovery.upeu.edu.pe/Record/oai:riva.upeu.edu.pe:article%2F1273</guid>
      <author>Benites Martínez, Josué</author>
      <dc:format>Artículo de revista</dc:format>
      <dc:date>2020</dc:date>
      <dc:creator>Benites Martínez, Josué</dc:creator>
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      <title>Analysis of complaints and claims reported in the customer service of a cookie manufacturing company</title>
      <pubDate>Fri, 01 Jan 2021 13:50:16 -0500</pubDate>
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      <author>Isaí Poma-Apolinario</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2021</dc:date>
      <dc:creator>Isaí Poma-Apolinario</dc:creator>
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      <title>Calidad de servicio y fidelización del cliente: un estudio de correlación</title>
      <pubDate>Wed, 01 Jan 2020 13:50:16 -0500</pubDate>
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      <author>Salomón Axel Vásquez Campos</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2020</dc:date>
      <dc:creator>Salomón Axel Vásquez Campos</dc:creator>
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      <title>Aplicación del marco de trabajo de ITIL V3 y su influencia en la gestión de incidencias de una municipalidad en el Perú</title>
      <pubDate>Fri, 01 Jan 2021 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W3183740723</link>
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      <author>Fiorella Stefhanie Sánchez Casanova</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2021</dc:date>
      <dc:creator>Fiorella Stefhanie Sánchez Casanova</dc:creator>
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      <title>Calidad de atención y su relación con la fidelización del paciente en la clínica Paredes-Cusco</title>
      <pubDate>Fri, 01 Jan 2021 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4200607522</link>
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      <author>Nancy Tupac Yupanqui Lima</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2021</dc:date>
      <dc:creator>Nancy Tupac Yupanqui Lima</dc:creator>
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    <item>
      <title>Servicios de e-gobierno y satisfacción del usuario en una municipalidad</title>
      <pubDate>Sat, 01 Jan 2022 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4220909526</link>
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      <author>Marlith Díaz Shupingahua</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2022</dc:date>
      <dc:creator>Marlith Díaz Shupingahua</dc:creator>
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      <title>Calidad de Servicio y Satisfacción de Estudiantes Universitarios con la Educación Virtual en Tiempos de Pandemia: Una perspectiva sociodemográfica</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
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      <author>Guido Ángelo Huapaya Flores</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Guido Ángelo Huapaya Flores</dc:creator>
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      <title>Electronic commerce and the quality of customer service in the Millennial generation of Cercado de Lima</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
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      <author>Jessica Núñez Suaquita</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Jessica Núñez Suaquita</dc:creator>
      <slash:comments>0</slash:comments>
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      <title>Análisis de la calidad de servicio al cliente en las organizaciones educativas</title>
      <pubDate>Fri, 01 Jan 2021 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4379413008</link>
      <guid>https://discovery.upeu.edu.pe/Record/openalex:W4379413008</guid>
      <author>Esther Hernández Suarez</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2021</dc:date>
      <dc:creator>Esther Hernández Suarez</dc:creator>
      <slash:comments>0</slash:comments>
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    <item>
      <title>Application of the Deming cycle for road optimization in the center of the city of Juliaca, 2021</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4381166063</link>
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      <author>Vara Mamani Bettsy Verónica</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Vara Mamani Bettsy Verónica</dc:creator>
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    <item>
      <title>Service quality and mobile phone user satisfaction in a Peruvian university</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4383873987</link>
      <guid>https://discovery.upeu.edu.pe/Record/openalex:W4383873987</guid>
      <author>Edelia García Camizán</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Edelia García Camizán</dc:creator>
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      <title>IMPACTO DEL MARKETING RELACIONAL Y SU REPERCUCIÓN EN LOS RESULTADOS ORGANIZACIONALES DE UNA INSTITUCIÓN EDUCATIVA</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4385259354</link>
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      <author>Ledvin Jhonson Isuiza Amasifuen</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Ledvin Jhonson Isuiza Amasifuen</dc:creator>
      <slash:comments>0</slash:comments>
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      <title>Quality of Educational Service and Student Satisfaction at P.E.I. Rosa de la Merced</title>
      <pubDate>Sun, 01 Jan 2023 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4387856833</link>
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      <author>Gerardo Jimmy Curo Aliaga</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2023</dc:date>
      <dc:creator>Gerardo Jimmy Curo Aliaga</dc:creator>
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      <title>Relationship marketing and customer loyalty at Cineplanet and Cinemark, Lima</title>
      <pubDate>Mon, 01 Jan 2024 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4400101008</link>
      <guid>https://discovery.upeu.edu.pe/Record/openalex:W4400101008</guid>
      <author>Cristhian Alva Guarniz</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2024</dc:date>
      <dc:creator>Cristhian Alva Guarniz</dc:creator>
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      <title>Administrative management and user satisfaction of tele-consultation in a FEBAN polyclinic in Lima</title>
      <pubDate>Mon, 01 Jan 2024 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4400101556</link>
      <guid>https://discovery.upeu.edu.pe/Record/openalex:W4400101556</guid>
      <author>Carlos Enrique Hugo Soto</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2024</dc:date>
      <dc:creator>Carlos Enrique Hugo Soto</dc:creator>
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      <title>Relationship Marketing and customer loyalty in the company Saga Falabella S.A. Cusco</title>
      <pubDate>Mon, 01 Jan 2024 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4400101637</link>
      <guid>https://discovery.upeu.edu.pe/Record/openalex:W4400101637</guid>
      <author>Silvia Aydee Huittoccollo Huirse</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2024</dc:date>
      <dc:creator>Silvia Aydee Huittoccollo Huirse</dc:creator>
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      <title>Customer satisfaction and parent loyalty in an educational institution</title>
      <pubDate>Mon, 01 Jan 2024 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W4412054207</link>
      <guid>https://discovery.upeu.edu.pe/Record/openalex:W4412054207</guid>
      <author>Rafael Romero-Carazas</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2024</dc:date>
      <dc:creator>Rafael Romero-Carazas</dc:creator>
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      <title>POST-COVID-19 UNIVERSITY SERVICE MARKETING MODEL FOR INSTITUTIONAL IMAGE AND USER SATISFACTION</title>
      <pubDate>Thu, 01 Jan 2026 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W7163758992</link>
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      <author>Eber Paz Vilchez, Sandrita Huamán Moreto, Jose Tarrillo Paredes and Robin Diaz Saavedra</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2026</dc:date>
      <dc:creator>Eber Paz Vilchez, Sandrita Huamán Moreto, Jose Tarrillo Paredes and Robin Diaz Saavedra</dc:creator>
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      <title>From service quality to loyalty: The role of satisfaction in international students in South America</title>
      <pubDate>Thu, 01 Jan 2026 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W7172217836</link>
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      <author>Jazmin Inaguazo</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2026</dc:date>
      <dc:creator>Jazmin Inaguazo</dc:creator>
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      <title>Service, Quality and Satisfaction in Rent a Card Company</title>
      <pubDate>Sat, 01 Jan 2022 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W7216710654</link>
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      <author>Rafael Romero Carazas</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2022</dc:date>
      <dc:creator>Rafael Romero Carazas</dc:creator>
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      <title>Brand attachment, willingness to pay more, satisfaction, and intelligent customer experience: Empirical evidence of Peruvian consumer purchasing behavior</title>
      <pubDate>Thu, 01 Jan 2026 13:50:16 -0500</pubDate>
      <link>https://discovery.upeu.edu.pe/Record/openalex:W7223057671</link>
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      <author>Deyri Naomy Aguirre-Chavez</author>
      <dc:format>Artículo</dc:format>
      <dc:date>2026</dc:date>
      <dc:creator>Deyri Naomy Aguirre-Chavez</dc:creator>
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